Customer Support

For End User Products

H.R.Z. Customer Care Plan Overview

H.R.Z. is committed to provide customers and partners with the most comprehensive and qualified customer care. Whether you have recently deployed a new H.R.Z. software solution or require ongoing support for H.R.Z. software products, our customer care team delivers customer-oriented support ensures you get the most out of the H.R.Z. products you have purchased. We deployed Quality Management System upon FDA Class I Medical Device requirements from 21CFR820.

H.R.Z. Customer Care Plan provides the following main benefits:

  • Regular updates and bug fixes.
  • Software upgrade, including major releases.
  • License reissue when replacing server hardware.